Booking terms & conditions

Service booking terms

1. 1.Booking & confirmation

   Submitting a request reserves your chosen appointment while Cloud 9 confirms the details by phone or text. Your booking total is based on the detailing package, add-ons, or exterior window count you select.

2. 2.Service scope & pricing

   Detailing prices assume a vehicle in typical condition; heavy pet hair, deep stains, mud, biohazards, or similar conditions may cost more. Window cleaning covers exterior glass and is priced from the actual pane count; screens, tracks, sills, and interior glass are not included unless agreed in advance. If the scope or price needs to change, Cloud 9 will explain it and get your approval before doing the extra work.

3. 3.Access, water & power

   Please provide a safe, legal place to work, reasonable access to water and a standard power outlet, and clear access to the vehicle or exterior windows being cleaned. Please unlock gates and secure pets before the appointment. Work may be paused or rescheduled if access or conditions are unsafe.

4. 4.What cleaning can remove

   Detailing and exterior window cleaning are meant to remove ordinary dirt, grime, and buildup. Deeply set stains or odors, paint scratches, chips or oxidation, and hard-water or mineral deposits that have etched the glass may still be visible after cleaning. Failed window seals, damaged tint, and other permanent damage require repair or restoration outside the booked service. When Cloud 9 spots one of these conditions, we'll point it out and explain what can realistically be improved.

5. 5.Pre-existing damage & wear

   Cloud 9 is not responsible for existing damage, wear, defects, or weak components revealed during proper cleaning. For vehicles, this can include loose trim, peeling clear coat, worn leather or plastics, prior repairs, rust, chips, electrical faults, or aftermarket parts. For windows and the surrounding area, it can include cracked or chipped glass, loose grids or frames, oxidation, damaged tint or film, and water entering through failed seals.

6. 6.Please prepare the work area

   Before a detail, please remove valuables and personal items from the vehicle. Before window cleaning, please move fragile decorations, furniture, and other belongings away from the exterior work area when practical. Cloud 9 is not responsible for valuables left in the vehicle or items left in the requested work area.

7. 7.Limitation of liability

   Cloud 9 treats every vehicle and property with care. To the fullest extent allowed by law, Cloud 9 and its owner are not liable for indirect, incidental, or consequential damages, and total liability for any claim will not exceed the amount you paid for that service.

8. 8.Cancellations & rescheduling

   Please give at least 24 hours' notice to cancel or reschedule. No-shows or last-minute cancellations may be subject to a fee, since your day was held just for you.

9. 9.Weather & safety

   Cloud 9 may need to pause or reschedule detailing or window cleaning because of severe weather, lightning, unsafe temperatures, or unsafe conditions at the property. We'll give you as much notice as possible and find a new appointment that works.

10. 10.Authority & payment

    By booking, you confirm that you own the vehicle or property, or are authorized to arrange service for it. Payment is due when the service is complete unless a different arrangement is agreed in advance.

Version 2026-09-13. Questions about anything here? Just reach out before you book.